Knowledge economy has been recently influencing various trading activities including the supply chain process on port operations. Ordering of port services, monitoring, controlling cargo handling and payment processes at a port including its continuous process at inland terminal are imperatively required by the port-users. This paper explores the effectiveness of implementing digitalization on operation and commercial process taking several main Indonesia ports that have been recently implementing their service digitalization at Tanjung Priok Port, Teluk Lamong multi-purpose terminal and Cigading Port. The qualitative and comparative approaches are applied in collecting responses from port-users as well as in comparing the requirements and expectations in implementing port digitalization. As the results, this study finds that the digitalization does provide better service performances in terms time and costs, including better performances, visibility of process and transparency of payments. Thus, the digitalization has a positive as well as negative effects not only due to the lower operational costs but also higher commercial effects both for port operators and users. However, internal platform of entities of port operators, shipping operators, forwarding agency and cargo owners should have a similar or standardized Information Communication Technology (ICT) platform in avoiding problem when interfacing data interactions

@inproceedings{oscm-2019-472,
  title={DETERMINING THE IMPORTANT FACTORS OF PORT DIGITALIZATION: THE EMPIRICAL CASES OF INDONESIAN PORTS},
  year={2019},
  author={Raja Oloan Saut Gurning},
  booktitle={Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019},
  doi={10.31387/oscm410217}
}

Raja Oloan Saut Gurning (2019). DETERMINING THE IMPORTANT FACTORS OF PORT DIGITALIZATION: THE EMPIRICAL CASES OF INDONESIAN PORTS. In Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019. https://doi.org/10.31387/oscm410217